Returns & Exchanges

At Gaggia, we want you to be completely satisfied with your home espresso experience. If your machine or accessory does not meet your expectations, you may return it within 30 days of purchase for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Log into your Gaggia account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Machine

  Ensure your espresso machine is thoroughly cleaned, drained of all water, and packed securely in its original double-walled Gaggia packaging to prevent damage during transit.

• 3.
  Label and Ship

  Affix the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned unit to verify all components are included, we will process your refund to the original payment method within 7-10 business days.